Return and Refund Policy

Return and Refund Policy

Last Updated: 27/May/2024

At 24HourTrends.com, we strive to ensure that our customers are completely satisfied with their purchases. If you are not happy with your order, you may return the product within 5 days of delivery, subject to the conditions outlined in this policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be initiated within 5 days of the delivery date.
  • The product must be unused, unwashed, and in the same condition as received.
  • The product must be in its original packaging, including tags, labels, and any accessories.
  • Certain items, such as perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases, are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, newspapers, magazines)
  • Intimate or sanitary goods (e.g., lingerie, swimwear)
  • Personal care items (e.g., cosmetics, skincare products)
  • Custom-made or personalized items
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

3. Return Process

To initiate a return, please follow these steps:

  1. Request a Return: Whatsapp us at 7400 6269 36, Provide a reason for the return and upload any necessary photos to support your request.
  2. Return Authorization: Once your return request is reviewed and approved, you will receive a return authorization email with instructions on how to return the item.
  3. Keep the Item: Carefully the item in its original packaging, including all tags, labels, and accessories.

4. Inspection and Approval

Once we receive the returned item, it will be inspected to ensure it meets the return eligibility criteria. If the item is approved, we will process your refund. If the item does not meet the criteria, it will be sent back to you.

5. Refunds

Refunds will be processed within 7-10 business days after the returned item has been received and inspected. Refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

6. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Shipping Costs

  • Return Shipping: If the return is due to a defect or an error on our part, we will cover the return shipping costs. For all other returns, you will be responsible for the return shipping costs.
  • Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defect or an error on our part.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately at help.24HourTrends@gmail.com or call 7400 6269 36. Provide your order number, details of the issue, and any supporting photos. We will arrange for a replacement or refund as soon as possible.

9. Contact Us

If you have any questions or need further assistance with your return or refund, please contact our customer support team at:

24HourTrends.com
Email: help.24HourTrends@gmail.com
Phone: 7400 6269 36
Address: Gwalior-India